CCNH Difference Makers – Stephen MacKenzie
Stephen MacKenzie is a high school English teacher as well as a medication nursing assistant (MNA) at St. Ann Rehabilitation and Nursing Center in Dover.
The 2024 Customer Experience Award recognizes the nation’s highest performance in patient and resident experience.
Seven facilities were honored for best-in-class customer satisfaction standards in a prestigious national survey.
All of CCNH’s skilled nursing facilities were honored by the American Health Care Association/National Center for Assisted Living (AHCA/NCAL).
A five-star rating from CMS signifies exceptional care based on health inspections, staffing levels and a wide range of quality measures.
The rating – the highest possible – from the US Centers for Medicare & Medicaid Services signifies exceptional care at CCNH’s nursing facilities.