CCNH Facilities Earn National Honors in Customer Experience

Five Catholic Charities NH skilled nursing facilities received a 2024 Customer Experience Award from Pinnacle Quality Insight, recognizing the nation’s highest performance in patient and resident experience.

Mt. Carmel Rehabilitation and Nursing Center (Manchester), St. Ann Rehabilitation and Nursing Center (Dover), St. Francis Rehabilitation and Nursing Center (Laconia), St. Teresa Rehabilitation and Nursing Center (Manchester), and Warde Senior Living (Windham) all ranked consistently in the top 15% of care providers nationwide over the past 12 months. This is the second straight year Catholic Charities NH and these five specific facilities received this recognition.

“This honor reflects our commitment to placing our residents and their families at the forefront of everything we do,” said Alain Bernard, assistant vice president of healthcare services for Catholic Charities NH. “We’re incredibly proud of our staff who continue to show the power of compassion in action every day, ensuring that every resident not only receives the highest quality of care but also experiences a nurturing environment where they are truly able to flourish.”

The survey, conducted by Pinnacle Quality Insight, involved nearly 15,000 interviews with residents and their family members across 2,700 skilled nursing facilities nationwide, covering 14 key service areas such as nursing care, dining, cleanliness, activities, safety and more. The five Catholic Charities NH facilities are among only six providers statewide named to this list.

Catholic Charities NH operates seven skilled nursing facilities statewide, as well as four independent living facilities and one assisted living facility, providing a wide range of services within warm and supportive atmospheres where residents are cared for according to their individual needs, preferences and lifestyles. Services include skilled nursing rehabilitation, long-term care, memory care, palliative care and respite care.

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